DreamInn now operates seven hotels in Germany. Three locations in Hamburg, two in Fürth, and additional properties in Bremerhaven and Flensburg. The team recognized early on that traditional hotel structures with reception, phone, and many manual processes are difficult to scale.

During Covid, DreamInn used the opportunity to fundamentally rebuild their properties. The hotels were consistently converted to digital processes. An important step was the introduction of an electronic locking system with Salto KS, which gives guests flexible access to their rooms.

From the beginning, the idea was to operate the hotels centrally and automate as many processes as possible. All properties are therefore managed from a shared headquarters.

With seven hotels and a growing number of guests, it quickly became clear that even digital processes eventually reach their limits. Guest communication in particular continued to generate a high volume of calls and messages.

"With seven hotels, a lot of volume simply adds up. At some point we were forced to automate even more. That's when we came across CheckedInn. They go a step further than many other PMS providers."

In search of a solution, the team came across CheckedInn. What convinced them particularly was the approach of not just providing traditional hotel software, but fully automating many processes.

After the transition, hotel operations changed significantly. Guest communication now runs largely automated via AI. Arrival information and access codes are sent automatically by email or WhatsApp. On-site, simple digital solutions ensure that guests can arrive smoothly even without a reception.

Another important factor for DreamInn was the straightforward transition.

"The switch was very easy. All reservations and guest data could be migrated." The results show in the day-to-day operations of the hotels. The proportion of phone inquiries has decreased significantly and the team can focus more on operational tasks and the further development of the locations.

For DreamInn, digitization has long been more than an experiment—it's the foundation of their business model. The hotels operate with lean teams, central control, and clear digital processes.

Janina Merte